Quotex Withdrawal Not Working — Troubleshooting Guide
Cause 1: KYC Verification Pending
The most common cause for first-time withdrawal delays: KYC (Know Your Customer) verification not yet complete. Quotex requires KYC verification BEFORE processing your first withdrawal. If your account is unverified or partially verified, withdrawals show 'Pending Review' indefinitely until you complete KYC.
- Fix Step 1 — Go to Profile → Verification → check status (Unverified / Pending / Verified)
- Fix Step 2 — If Unverified: upload required documents (passport/ID front+back, selfie holding ID, proof of address from last 90 days)
- Fix Step 3 — If Pending: wait 12-24 hours during business days. KYC team reviews in chronological order.
- Fix Step 4 — If Verified but withdrawal still stuck, see Cause 2-5 below
Cause 2: AML (Anti-Money-Laundering) Review
Quotex's AML system flags certain transactions for additional review. Triggers: unusually large deposit followed by quick withdrawal (looks like money-laundering); deposits from one method and withdrawals to a different method (mismatch); rapid deposit-trade-withdraw cycles; deposits from multiple sources to one account. AML review takes 24-72 hours and you may receive additional document requests during the review.
- Fix Step 1 — Check your email for any AML clarification requests from Quotex
- Fix Step 2 — Provide requested documents (source of funds proof, employment verification, recent bank statements)
- Fix Step 3 — Be honest about your trading activity — false statements escalate the review, not shortcut it
- Fix Step 4 — Wait for review completion; AML team contacts you within 72 hours typically
Cause 3: Withdrawal Method Mismatch
Quotex requires withdrawals to go back to the SAME method you deposited from (up to the deposit amount). If you deposited $200 by card and try to withdraw $200 to a crypto wallet, the withdrawal will be rejected or partially processed.
- Fix Step 1 — Withdraw the deposit amount back to the original deposit method (card → card; UPI → UPI; crypto → crypto)
- Fix Step 2 — Withdraw profit beyond the deposit amount to any verified method (after KYC complete)
- Fix Step 3 — Example: $200 deposit via card, $500 total balance → withdraw $200 to card + $300 to e-wallet/crypto
- Fix Step 4 — If you've lost access to original deposit method (closed card, lost wallet), contact support — they can authorize alternative method with additional verification
Cause 4: Bonus Wagering Requirement Not Met
If you accepted a deposit bonus, you cannot withdraw until you've met the wagering requirement (typically 15-20× the bonus amount in trade volume). Withdrawing before wagering is complete cancels the bonus and reduces your balance proportionally.
- Fix Step 1 — Go to Profile → Bonuses → check current wagering progress (e.g., '$1,200 of $2,000 wagered')
- Fix Step 2 — Either continue trading to complete wagering OR cancel bonus to enable immediate withdrawal (Profile → Bonuses → Cancel)
- Fix Step 3 — If you cancel bonus, the bonus amount is removed from balance. Your deposit amount remains withdrawable.
- Fix Step 4 — In the future, decline bonuses if you don't plan to wager — bonuses are good for active traders, not for short-term deposit-and-withdraw.
Cause 5: Daily/Monthly Limit Reached
Quotex has per-method daily withdrawal limits to prevent fraud. If you've withdrawn the daily maximum for a method, additional requests queue for tomorrow.
| Method | Daily Withdrawal Limit |
|---|---|
| Visa/Mastercard | $5,000 |
| Skrill, Neteller, AdvCash | $10,000 |
| USDT TRC-20 | $50,000 |
| BTC | $50,000 |
| UPI India | ₹5,00,000 (≈ $6,000) |
| PIX Brazil | R$25,000 (≈ $5,000) |
When to Contact Support
- After 48 hours from KYC document upload with no status change
- After 72 hours from AML flag with no email contact
- If you receive a withdrawal rejection without explanation
- If withdrawal status changes between Pending/Processing repeatedly
- If the bank/wallet says they didn't receive funds but Quotex shows 'Sent'
Withdrawal FAQ
How long should my first withdrawal take?
Realistic timeline for first withdrawal: KYC review (12-24h) + AML review if triggered (0-72h) + payment processing per method (instant for crypto, 1-24h for e-wallets, 1-3 business days for cards). Total typical first withdrawal: 2-4 business days. Subsequent withdrawals after KYC complete are much faster (within method processing time only).
Can Quotex refuse to pay my withdrawal?
Yes, in specific circumstances: (1) Suspected fraud or terms violation; (2) AML concerns not resolved despite document requests; (3) Bonus terms violation; (4) Identity verification failure; (5) Account flagged by external sanctions list. Most withdrawals are processed normally. Disputes can be escalated through Quotex's complaint procedure and potentially through offshore arbitration (St. Vincent jurisdiction), though practical recourse is limited.
Why does my withdrawal show 'sent' but money hasn't arrived?
Bank-side delay or wrong details. Check: (1) Wallet/card details exactly match Quotex's KYC info (name spelling); (2) Bank intermediary delays (international transfers can take 3-5 business days); (3) For crypto: blockchain confirmation status (search transaction hash on blockchain explorer). If 5+ business days past Quotex's 'sent' status and no funds, contact Quotex support with transaction reference.
Can I split a withdrawal across multiple methods?
Yes. You can submit multiple withdrawal requests simultaneously — e.g., $500 to card + $300 to USDT + $200 to Skrill. Each goes through individual processing. Total amount withdrawn must not exceed your available balance.
Why is my withdrawal request 'cancelled' suddenly?
Three common reasons: (1) AML system auto-rejected suspicious pattern; (2) Insufficient available balance (e.g., locked in bonus wagering); (3) Method temporarily unavailable (e.g., bank network outage). Check email for explanation; if none provided, contact support with the withdrawal reference number.
Should I take screenshots throughout the process?
Yes. Screenshot: (1) Your account balance before withdrawal; (2) Withdrawal request confirmation; (3) Quotex's 'Pending'/'Processing'/'Sent' status updates; (4) Any error messages or emails. Screenshots are evidence if you need to dispute later. Keep them organized in folders by date.
Quotex
Раскрытие: ссылки регистрации на этой странице могут принести нам комиссию без дополнительной платы для вас. Это не влияет на точность нашего контента.