Contact Quotex
Support Channels at a Glance
Below is the full directory of Quotex contact methods, organized by inquiry type. Live chat is the fastest for trading or account questions. Email is preferred for matters that need documentation or detailed back-and-forth.
| Channel | Email / Number | Best For | Response SLA |
|---|---|---|---|
| Live Chat (24/7) | Open from any page (chat icon) | Urgent trading, account access, deposits | <90s business hours, <5min overnight |
| General Support | [email protected] | Account questions, technical issues | <4 hours |
| VIP Support | [email protected] | VIP account holders (lifetime deposit >$5K) | <1 hour, 24/7 |
| Partnerships | [email protected] | Affiliate, white-label, integrations | <24 hours business days |
| Compliance / Complaints | [email protected] | Formal complaints, AML inquiries | <48 hours acknowledgment |
| Press / Media | [email protected] | Media inquiries, interview requests | <3 business days |
| KYC Documents | [email protected] | Send verification documents | <24 hours review |
| Account Recovery | [email protected] | Cannot access email/phone/account | <48 hours, manual ID verification |
Live Chat — Fastest Channel
Live chat is available 24/7 directly inside the trading platform and on every page of the website. Click the chat icon (bottom-right corner) to open. Median response time is under 90 seconds during business hours (08:00–22:00 UTC) and under 5 minutes overnight. Support specialists speak English, Russian, Spanish, Portuguese, Hindi, Arabic, and 13 additional languages with automated translation backup. For trade-related issues that need verification, have your trade ID or screenshot ready before chatting — this allows immediate lookup and resolution in a single conversation.
Department-Specific Emails
Routing your inquiry to the correct department avoids triage delays. Below is when to use each address.
Response Time SLAs
Quotex commits to the following response timelines for each channel. SLA = Service Level Agreement — the time to first substantive response, not necessarily resolution time (complex cases may take longer).
| Inquiry Type | First Response | Substantive Response | Resolution Target |
|---|---|---|---|
| Live Chat — trading question | <90 seconds | Same conversation | Same conversation |
| Live Chat — KYC document issue | <90 seconds | Within 24 hours | Within 48 hours |
| Email — general support | Auto-ack instant | <4 hours | <48 hours |
| Email — VIP | Personalized within 5 minutes | <1 hour | <24 hours |
| Email — formal complaint | Acknowledgment within 48 hours | Substantive within 14 days | Resolution within 30 days |
| Email — partnership inquiry | <24 hours business days | Within 48 hours | Discussion-driven |
Formal Complaint Procedure
If you have an unresolved issue and want to file a formal complaint, follow this procedure. Following the documented steps ensures your complaint is tracked through to resolution and creates an audit trail.
- Step 1: Email [email protected] with subject 'Formal Complaint — [Your Account ID]'
- Step 2: Include account number, dates/times of relevant events, screenshots, trade IDs, and desired resolution
- Step 3: Quotex acknowledges within 48 hours with a complaint reference number
- Step 4: Internal investigation conducted within 14 days; substantive response provided
- Step 5: If unresolved after 14 days, escalate to the head of compliance with complaint reference
- Step 6: If still unresolved after 30 days total, escalate externally to Saint Vincent and the Grenadines Financial Services Authority (svgfsa.com)
- Step 7: For payment disputes (card/e-wallet), also contact your payment provider directly
Self-Service Resources
Before contacting support, many common questions are answered in our self-service resources. These are kept current and often provide faster resolution than waiting for a support response. Recommended first stops:
- → Visit our FAQ — 30+ common questions answered in detail
- → Read our Risk Disclosure for trading-mechanic and platform-protection questions
- → Read the Deposit Guide for funding method, time, and limit questions
- → Read the Withdrawal Guide for payout method, time, KYC, and common rejection-reason questions
- → Check the Platform Review page for an overview of features and limitations
Mailing Address
For postal correspondence, legal notices, or regulatory communication, send to: Awesomo Ltd, Main Street, P.O. Box 625, Charlestown, St. Kitts and Nevis. Note that postal mail is the slowest channel — email or live chat is recommended for time-sensitive matters. Use registered/tracked mail for legal documents to ensure delivery confirmation.
Frequently Asked Questions
How fast is Quotex support?
Live chat median response is under 90 seconds during business hours. Email is under 4 hours for general support, under 1 hour for VIP. See the SLA table above for full details.
Does Quotex have a phone number?
Quotex is primarily digital. Live chat and email are our supported channels. We do not offer general telephone support to keep response times consistent across timezones.
What languages does support speak?
Direct human support is provided in 19 languages including English, Russian, Spanish, Portuguese, Hindi, Bengali, Urdu, Arabic, French, Turkish, Persian, Indonesian, Vietnamese, Thai, Ukrainian, Kazakh, Malay, Filipino, and Swahili. Quality is highest in English, Russian, Spanish, and Portuguese.
How do I escalate if my complaint isn't resolved?
After 30 days of unresolved internal complaint, you can escalate to Saint Vincent and the Grenadines Financial Services Authority (svgfsa.com). For payment disputes, also contact your payment provider with the transaction reference.
Can I visit Quotex offices?
Quotex is an online-only operation. We do not offer in-person visits. Postal mail can be sent to the registered address above.
How do I report a security issue or vulnerability?
Send technical security reports to [email protected] with details of the vulnerability. Quotex operates a responsible disclosure policy and acknowledges bug reports within 24 hours.
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Disclosure: Sign-up links on this page may earn us a commission at no extra cost to you. This does not affect the editorial accuracy of our content — payouts, methods, and platform features are reported as observed.